At Smart Shop, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at +919058496303 /[email protected] to obtain a Return Merchandise Authorization (RMA) number. Please ensure to include the RMA number on the return package.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

If you need to exchange an item for a different one, please contact us to initiate the exchange process. You will be responsible for any price difference and additional shipping costs, if applicable.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, whether through a refund, replacement, or repair.

Contact Us

If you have any questions about our return and refund policy, please contact us at +919058496303 /[email protected] during our business hours.